At Iclonehaven, your satisfaction is our highest priority. We are committed to providing you with an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, please review our updated return and refund policy below:

Return Policy

  • Initiation:
    You may request a return within 7 days of receiving your order.

  • How to Request:
    To begin the process, please send a clear image and a short video of the product to our customer support via WhatsApp. This step is crucial for us to verify the condition of the product.

  • Review Process:
    Our team will carefully review your submission and inform you about the status of your return request. If your return is approved, we will provide you with detailed instructions on how to proceed.

  • Note:
    Requests that do not comply with our policy or lack proper documentation will not be processed.

Refund Policy

  • Processing Your Refund:
    Once your return request is approved and we receive the product in its original, unused condition, we will process your refund.

  • Timeline:
    Refunds will be credited to your original payment method within 15 days of receiving the returned item.

  • Return Conditions:
    Please ensure the product is returned in its original packaging with all tags and accessories included.

  • Additional Information:
    Shipping charges, if applicable, are non-refundable.

Important Reminders

  • The product must be unused, undamaged, and in a resalable condition.
  • All original packaging, tags, and accessories must be included for a valid return.

Contact Us

For any questions or to initiate a return, please reach out to our customer support:

Thank you for choosing Iclonehaven. We continuously strive to improve our services and ensure a smooth shopping experience. Your trust and satisfaction drive our commitment to excellence.